Overview
Refund & Return Policy
Refund & Return Policy – VONOX Labs
At VONOX Labs, we are committed to providing high-quality research compounds intended strictly for laboratory and research purposes only. Due to the sensitive nature of research products, all sales are subject to the following policy.
Research Use Only
All products sold by VONOX Labs are labeled and marketed strictly for research use only and are not intended for human consumption, medical, veterinary, or household use. By purchasing from our website, customers acknowledge they are qualified to handle research materials responsibly and in compliance with applicable laws and regulations.
Order Accuracy & Damaged Products
If your order arrives damaged, incorrect, or incomplete, you must contact us within 48 hours of delivery at support@vonoxlabs.com with:
Your order number
Photos of the packaging and products
A description of the issue
Once reviewed and approved, we may offer:
A replacement shipment
Store credit
A refund at our discretion
Returns
Due to the nature of research compounds and product handling standards, we do not accept returns on opened or used items.
Unopened products may be eligible for return only if:
The item is unused and sealed
The return request is made within 7 days of delivery
The product was delivered in error by VONOX Labs
Customers are responsible for return shipping costs unless the error was caused by us.
Refund Eligibility
Refunds are only issued under the following circumstances:
Product received was incorrect
Product arrived damaged
Order was lost during transit and confirmed by carrier
Duplicate orders caused by technical error
Refunds are not granted for:
Misuse of products
User handling/storage errors
Incorrect ordering by customer
Delayed deliveries caused by carriers
Seized/confiscated packages due to local laws or customs
Shipping Policy
VONOX Labs is not responsible for shipping delays caused by:
Carrier issues
Weather conditions
Customs inspections
Incorrect shipping information provided by the customer
Please ensure all shipping information is accurate before submitting your order.
Order Cancellations
Orders may only be canceled if they have not yet been processed or shipped. Once an order has entered fulfillment, it cannot be canceled.
Chargebacks & Fraud Prevention
Fraudulent chargebacks or disputes may result in:
Permanent account bans
Refusal of future service
Submission of evidence to payment processors
We encourage customers to contact us directly before filing disputes so we can resolve any issues promptly.
Contact Information
For refund or return inquiries, please contact:
VONOX Labs Support
support@vonoxlabs.com
VONOXLABS.COM
Contact us at {email} for questions related to refunds and returns.